Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This position is based in Dublin.

The LinkedIn Billing Support team is seeking an enthusiastic, team-oriented and experienced Billing Support Analyst that takes each inquiry as an opportunity to provide world-class support to our customers and business partners.

As a Billing Support Analyst, you will engage on a daily basis with talented partners in a fast-paced environment, supporting the order to cash cycle for all of LinkedIn’s corporate business lines. You will be the voice of LinkedIn to our customers and will provide them an exceptional customer experience.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Provide billing support to LinkedIn Enterprise customers both internal and external
• Work within a queue-support model with specific targets on the number of customer issues resolved
• Process invoices and handle customer inquiries regarding credit memos and debit memos in a timely and accurate manner
• Document all customer communication interactions via system tools
• Ensure that all issues are escalated as needed to the correct internal departments and management
• Handle customer inquiries via multiple support channels (Email, phone, chat), demonstrating strong customer focus through effective communication
• Collaborate within your regional Billing Support team to leverage the appropriate individuals to resolve cases
• Prioritize and manage multiple tasks effectively
• Maintain a working knowledge of internal tools, product and processes
• Demonstrate strong interpersonal skills, including the ability to communicate effectively verbally and in writing
• Perform additional duties as required
  
  
  

Qualifications

Basic Qualifications:

• Fluency in Dutch and English
• 12+ months of Customer Service or Billing experience in a B2B environment
  
  
  

Preferred Qualifications:

• Fluency in another European language is an advantage
• Experience with Oracle and Salesforce / Microsoft Dynamics
• Experience working in a B2B environment
• Experience working in technology companies
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
  
  
  

Suggested Skills:

• Communication
• Time Management
• Escalation
• Stakeholder Management
  
  
  

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.


All Dublin jobs at LinkedIn are available under our ReturnIn Scheme, for people returning to work from family or care responsibilities. This will include extra support through interview stage, and if successful, an extended induction according to your needs. To access the scheme just let your recruiter know that you're a returner when you apply.

All Dublin jobs at LinkedIn are available under our ReturnIn Scheme, for people returning to work from family or care responsibilities. This will include extra support through interview stage, and if successful, an extended induction according to your needs. To access the scheme just let your recruiter know that you're a returner when you apply.

Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice